AI: Enabling the Workforce, Not Disrupting
While the “job-stealing robots” chronicles are very exciting, the reality is that firms that are implementing AI-powered technology and machine learning are more likely to be creating jobs. A recent report from PricewaterhouseCoopers (PwC) estimated that Artificial Intelligence is poised to create more than 7.2m new UK jobs, with employment in healthcare set to increase by nearly 1 million, equivalent to more than a fifth of existing jobs in the sector. With professional services forecast to gain nearly half a million jobs, the education workforce is also set to gain almost 200,000 extra jobs.
Source: AI will create as many jobs as it displaces by boosting economic growth, Jul 17 2018, PwC
10,000 new AI jobs are forecast to be created in the U.S. this year alone. Surely it would be more productive to focus on the millions of new roles that will be created by this AI uprising just like every other industrial revolution before, rather than following the “job-stealing robots” narrative. Regrettably, the most catastrophic warnings of job losses come from those confusing AI with robotic process automation, and therefore stealing the spotlight from AI’s greatest advantage — the collaboration of AI and humans to solve communication and creative problems. The true promise of AI is creating new value; from identifying customer intent in data, predictive analytics that inform better decision-making, or even blurring the lines between industries.